About Me

With over two decades of global leadership in BPO, customer experience, and operational excellence, I’ve spent my career scaling businesses, transforming teams, and delivering sustainable growth. From driving AI-enabled process automation to expanding operations across 30+ countries, my focus has always been on results that matter—higher NPS, reduced costs, and empowered people.

Beyond work, I’m deeply committed to continuous learning and staying curious—whether it’s emerging tech, leadership insights, or meaningful conversations. I find inspiration in Toronto’s vibrant culture, thoughtful articles, and everyday discoveries.

Life’s a journey of growth. Let’s connect and explore what we can build together.