Skills

Strategic Leadership – Led large-scale global operations, optimizing efficiency and ensuring seamless service delivery across 32 countries.

Sales & Revenue Growth – Secured high-value contracts, developed go-to-market strategies, and drove business expansion through consultative sales and strategic partnerships.

Operational Excellence – Implemented Lean Six Sigma and automation strategies, reducing costs, improving service quality, and enhancing customer satisfaction.

Financial & Performance Management – Managed multi-million dollar budgets, driving profitability through cost optimization and strategic growth initiatives.

Client & Stakeholder Relations – Built strong partnerships, strengthened customer retention, and expanded business portfolios in competitive markets.

Business Transformation & Process Optimization – Streamlined operations by leveraging technology and process improvements, reducing inefficiencies and enhancing scalability.

High-Performance Team Development – Built and led global teams, driving leadership growth, workforce expansion, and organizational effectiveness.

Change & Risk Management – Led post-merger integrations and structural optimizations, ensuring smooth transitions and mitigating operational risks.

Project Leadership & Digital Innovation – Directed complex projects, implementing technology-driven solutions to enhance efficiency and service delivery.

With extensive experience in the BPO industry, I have led operations and managed clients across Banking & Financial Services (BFSI), Healthcare, E-commerce, Telecommunications, Technology & SaaS, Travel, Hospitality & Airlines, and Utilities & Energy sectors.